Refund policy
Strideit Refunds & Returns Policy
Last Updated: 11 Jan 2026
Please read this policy carefully before purchasing. By placing an order with Strideit, you agree to the conditions below. This policy applies only to the Strideit product purchased directly from us. Products bought through third-party sellers or unauthorized resellers are not covered.
1. Return Eligibility
Returns are accepted within 30 days of the delivery date. Requests made after this window has closed cannot be processed for a return or refund, without exception.
To be eligible for a return, all of the following must be true:
- The return request is made within 30 days of delivery.
- Less than 50% of the product contents have been used. Returns are not accepted once 50% or more of the strips have been used.
- You have applied the product using the correct method of application (see Section 2). If you believe the product is faulty or unsuitable for your skin type, we may first ask you to try the correct application method to ensure proper adhesion before a return is approved.
- The issue does not fall under one of the exclusions listed in Section 3.
We reserve the right to refuse a return that does not meet these conditions or that shows signs of misuse.
2. Correct Use & Application
Strideit strips are a mechanical product — they work by physically supporting the nasal passages. For the product to perform as intended, it must be applied to clean, dry skin, free of oils, lotions, moisturizers, makeup, or sweat, and positioned according to the instructions provided.
If a strip does not perform as expected and the product was not applied correctly, this is considered a usage issue rather than a product fault, and it does not qualify for a return.
3. Medication, Nasal Sprays & Other Substances
Strideit strips are designed to help with airflow through mechanical support of the nasal passages. They are not a treatment for congestion, allergies, infections, or any medical condition.
If you are using — or have recently used — any product or substance that affects your nasal passages, breathing, congestion, or the way your body responds, and the strips do not work the way you expected, you are not eligible for a return or refund. This includes, but is not limited to:
- Nasal decongestant sprays (e.g. oxymetazoline / Afrin, phenylephrine, xylometazoline)
- Steroid or allergy nasal sprays (e.g. fluticasone, mometasone, budesonide)
- Antihistamines and allergy medication (oral or nasal)
- Decongestant tablets or cold and flu medication (e.g. pseudoephedrine)
- Prescription medications that list nasal congestion, dryness, or breathing changes as a side effect (including some blood pressure medications)
- Recreational drugs, nicotine, vaping, or any substance used through the nose
- Any other medication or substance that alters your breathing, congestion, or nasal passages
These products can mask, change, or interfere with how the strips feel and perform. Because we cannot verify or control your use of them, results affected by any such substance fall outside our return and refund policy.
If you are unsure whether the strips are suitable for you, please consult a medical professional before purchasing. Strideit does not provide medical advice.
4. Adhesion Issues: Exchange Only
If your strips are not sticking well, you are eligible for a free exchange, not a return or refund.
To qualify for an exchange, contact us via WhatsApp within the 30-day window and, where requested, provide your order number and photos or a short description of the issue. If we confirm an adhesion problem, we will send you a replacement batch at no cost to you.
Please note: poor adhesion caused by applying the strips to skin that is not clean and dry — for example skin with oils, lotions, moisturizers, makeup, or sweat — is a usage issue and is not covered by this exchange.
5. How to Start a Return or Exchange
To start a return or exchange, contact us via WhatsApp at +971 58 589 8717 within the 30-day period. Please provide:
- Your order number
- A clear description of the issue
- Any supporting details or photos of the product
Our customer support team will guide you through the process. Pack your items securely, including the original order details, so we can identify your return. Returns sent back without contacting us first may not be accepted.
6. Refund Process
Refunds are free of charge. Once we receive and inspect the returned item and confirm it meets the eligibility conditions above, we will process a refund to your original payment method within 3–5 business days. Please note that your bank or card provider may take additional time to post the refund to your account.
Refunds are issued only for approved returns. Requests that fall under the exclusions in Sections 3 or 7 will not be refunded.
7. Return Shipping Costs
If you choose to return the product, you are responsible for the return shipping fees. Please use a trackable shipping method to ensure your return arrives safely — we cannot process a refund for a return we do not receive. Original shipping charges (if any) are non-refundable.
8. Non-Refundable Items
The following are not eligible for a return or refund:
- Products with 50% or more of the contents used
- Results affected by medication, nasal sprays, or other substances (see Section 3)
- Poor performance caused by incorrect application or unclean skin (see Section 2)
- Subscription orders shipped prior to a cancellation request
- Gift cards or vouchers
- Products purchased from third-party or unauthorized sellers
9. Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately via WhatsApp at +971 58 589 8717. We may request photos or additional information to assess the issue. Once verified, we will send a replacement or offer a refund, depending on the situation.
10. Cancellation Policy
Orders can be canceled before they are shipped by contacting us via WhatsApp at +971 58 589 8717. Once an order has been shipped, cancellations are no longer possible, but you may initiate a return or exchange in line with this policy.
Strideit reserves the right to update this policy at any time. The version in effect at the time of your purchase applies to your order. This document is provided for general information and is not legal advice; we recommend having it reviewed by a qualified professional before publishing.
