Refund policy
Strideit Refunds & Returns Policy
Last updated: 26 August 2026
This policy applies to Strideit products bought directly from us. Items from third-party or unauthorized sellers are not covered.
Returns
You can request a return within 30 days of delivery, as long as less than 50% of the strips have been used and the product was applied correctly (clean, dry skin, following the instructions).
To start a return or exchange, message us on WhatsApp at +971 58 589 8717 with your order number and a short description of the issue. Please don't send anything back before contacting us.
Two Return Options
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Self-return: The customer arranges the shipping to the our warehouse, no return fee. Please use a trackable method; we can't refund a return we don't receive.
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Return through our delivery partner: We will arrange for the return collection for a return fee, which is deducted from your refund.
What Isn't Covered
Returns and refunds don't apply if:
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50% or more of the product has been used.
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The strips didn't work as expected while using medication or substances that affect your nose or breathing — nasal sprays (Afrin/oxymetazoline, steroid or allergy sprays), decongestant or cold and flu tablets, antihistamines, or anything used through the nose. The strips are mechanical support for airflow, not a treatment for congestion or any medical condition.
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Poor performance was caused by incorrect application or unclean skin.
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The item is a subscription order shipped before cancellation, a gift card or voucher, or bought from a third-party seller.
Strips Not Sticking = Free Exchange
If your strips aren't sticking well, you're entitled to a free exchange (not a refund). Contact us and we'll send a replacement batch at no cost. This doesn't apply if the strips were used on skin that wasn't clean and dry.
Refunds
Once we receive and inspect an approved return, we refund your original payment method within 1–3 business days (your bank may take a little longer).
Refunds cover the product price only — VAT and delivery charges are not refunded, and the company-arranged return fee (if used) is deducted.
Damaged or Defective Items
Received something damaged or faulty? Contact us on WhatsApp straight away. Once verified, we'll send a replacement or issue a refund.
Cancellations
You can cancel any time before your order is ships via WhatsApp. Once it's shipped, you'll need to use the return or exchange process above.
Strideit may update this policy at any time; the version in effect when you order applies to your purchase. This is general information, not legal advice.
