Terms of service

1. Introduction
1.1. These terms and conditions govern your use of the products and services provided by The Good Soul Group (FZE) ("we," "us," or "our") through our website and other platforms. By placing an order with us, you agree to comply with these terms.

2. Ordering
2.1. By placing an order on our website, you agree to provide accurate and complete information, including your name, shipping address, and payment details.
2.2. We reserve the right to refuse or cancel any order at our discretion, including cases of stock unavailability, pricing errors, or suspected fraudulent activity.

3. Prices and Payment
3.1. All prices are in Dirhams and may change without notice. The total cost includes the product price, taxes, and shipping fees.
3.2. Payment must be made in full at the time of purchase using the available payment methods on our website.

4. Refund and Cancellation Policy
4.1. Orders may be canceled within 10 minutes of placement, provided they have not been processed or shipped. To cancel, contact us on WhatsApp at +971 585 898 717.
4.2. If dissatisfied with your purchase, you may return the product within 30 days of receipt for a refund or exchange, subject to these conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • You bear the cost of return shipping unless the product is faulty or damaged upon receipt.
    Refunds will be processed using the original payment method within [number] business days of receiving the returned product(s).

5. Delivery
5.1. We aim to deliver your order within the estimated timeframe provided at purchase but cannot guarantee specific delivery dates.
5.2. Delivery will be made to the address provided at checkout. We are not responsible for lost or undelivered shipments due to incorrect or incomplete address details.

6. Governing Law
6.1. These terms and conditions are governed by the laws of [Jurisdiction]. Disputes shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

7. Limitation of Liability
7.1. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages related to your use of our products and services.
7.2. Our total liability for claims related to these terms will not exceed the amount paid by you for the relevant order.

8. Changes to Terms and Conditions
8.1. We may amend or update these terms and conditions at any time without prior notice. Continued use of our products and services constitutes acceptance of the revised terms.

9. Contact Us
9.1. For any questions or concerns, reach out to us on WhatsApp at +971 585 898 717.